{"id":9,"date":"2026-06-02T16:35:30","date_gmt":"2026-06-02T16:35:30","guid":{"rendered":"https:\/\/holicosmetics.com\/?page_id=9"},"modified":"2026-06-02T18:56:09","modified_gmt":"2026-06-02T18:56:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/holicosmetics.com\/it\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<div class=\"holi-page-hero holi-page-hero--minimal\">\n<div class=\"holi-page-hero__inner\">\n    <span class=\"holi-eyebrow\">Legal<\/span><\/p>\n<h1 class=\"holi-page-title\">Returns &amp; Refunds<\/h1>\n<\/p><\/div>\n<\/div>\n<section class=\"holi-legal-section\">\n<div class=\"holi-legal-body\">\n<h2>Our policy<\/h2>\n<p>We want you to love your Holi products. If for any reason you&#8217;re not satisfied, here&#8217;s how returns and refunds work.<\/p>\n<h2>Right of withdrawal (EU)<\/h2>\n<p>Under EU law you have the right to return any product within <strong>14 days<\/strong> of receiving your order \u2014 no reason required. The product must be:<\/p>\n<ul>\n<li>Unopened and unused<\/li>\n<li>In its original, undamaged packaging<\/li>\n<li>Returned within 14 days of notifying us<\/li>\n<\/ul>\n<h2>How to start a return<\/h2>\n<ol>\n<li>Email <a href=\"mailto:hello@holicosmetics.com\">hello@holicosmetics.com<\/a> with your order number and reason.<\/li>\n<li>We&#8217;ll confirm the return and provide the return address.<\/li>\n<li>Ship the product back using a tracked service (return shipping is at your cost).<\/li>\n<li>Once we receive and inspect the item, we&#8217;ll issue your refund within 14 days to your original payment method.<\/li>\n<\/ol>\n<h2>Damaged or incorrect items<\/h2>\n<p>If your order arrives damaged or you received the wrong product, contact us within <strong>48 hours<\/strong> of delivery with photos and your order number. We will send a replacement or issue a full refund \u2014 return shipping is covered by us in these cases.<\/p>\n<h2>Non-returnable items<\/h2>\n<p>For hygiene reasons, we cannot accept returns on opened or used products unless they are faulty.<\/p>\n<h2>Refund timeline<\/h2>\n<p>Refunds are processed within 14 days of receiving the returned item and will appear on your original payment method within 5\u201310 business days depending on your bank.<\/p>\n<h2>Questions?<\/h2>\n<p>Write to us at <a href=\"mailto:hello@holicosmetics.com\">hello@holicosmetics.com<\/a> \u2014 we typically respond within 1\u20132 business days.<\/p>\n<\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Legal Returns &amp; Refunds Our policy We want you to love your Holi products. If for any reason you&#8217;re not [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"nf_dc_page":"","om_disable_all_campaigns":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Holi Cosmetics<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/holicosmetics.com\/it\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Holi Cosmetics\" \/>\n<meta property=\"og:description\" content=\"Legal Returns &amp; Refunds Our policy We want you to love your Holi products. 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